1. We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.
2. HOW WE USE YOUR PERSONAL DATA
1. In this Section 2 we have set out:(a)the general categories of personal data that we may process;(b)in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;(c)the purposes for which we may process personal data; and(d)the legal bases of the processing.
2. We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3. We may process your account and profile data ("account and profile data"). The account and profile data may include your name, email address, address, telephone number, email address, *job title and working relationships, our historic account relationship with you, communication history*, profile pictures, gender, date of birth, and social media ids. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
4. We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
5. We may process information contained in any enquiry you submit to us regarding products and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
6. We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
7. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. PROVIDING YOUR PERSONAL DATA TO OTHERS
1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes or to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
4. In addition to the specific disclosures of personal data set out in this Section 3, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4. INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
1. The hosting facilities for our website are situated in Ireland and Amsterdam. Transfers to each of these countries will be protected by appropriate safeguards, namely adherence to the GDPR.
2. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5. RETAINING AND DELETING PERSONAL DATA
1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. We will retain and delete your personal data as follows:(a)account and profile, profile data, publication & enquiry data will be retained for 7 years following you providing or updating that data, at the end of which period it will be anonymized and deleted from our systems. This means deleting all personal information that could be used to identify any individual, replacing it with an anonymous record. Upon the end of contract with clients this personal data will be anonymized and deleted from our systems in the same way.
4. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
1. We may update this policy from time to time by publishing a new version on our website. The date this policy was last updated is given in paragraph 1.3.
2. You should check this page occasionally to ensure you are happy with any changes to this policy.
3. We may notify you of changes to this policy by email.
7. YOUR RIGHTS
1. In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
2. Your principal rights under data protection law are:(a)the right to access;(b)the right to rectification;(c)the right to erasure;(d)the right to restrict processing;(e)the right to object to processing;(f)the right to data portability;(g)the right to complain to a supervisory authority; and(h)the right to withdraw consent.
3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your profile data and adjust your privacy settings by visiting[URL]/my-detailswhen logged into the website.
4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
10. To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
11. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
12. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
13. You may exercise any of your rights in relation to your personal data by written notice to us.
8. THIRD PARTY WEBSITES
1. Our website includes hyperlinks to, and details of, third party websites.
9. PERSONAL DATA OF CHILDREN
1. Our website and services are targeted at persons over the age of 18.
2. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. UPDATING INFORMATION
1. Please let us know if the personal information that we hold about you needs to be corrected or updated.
11. ACTING AS A DATA PROCESSOR
1. In respect of personal data collected through our client’s websites, we do not act as a data controller; instead, we act as a data processor.
2. Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.
12. ABOUT COOKIES
1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13. COOKIES THAT WE AND OUR SERVICE PROVIDERS USE
1. The following cookies are used on our website which is hosted by Raising IT website:
Stores the amount of visits of a user, the time of their first visit, the previous visit, and the current visit. It does not contain any personal information and is used only for analytical purposes.
2 years from set/update
This performance cookie stores where a user came from (eg. search engine, search keyword, link).
6 months from set/update
_ga and _gid
Used to distinguish between website users in Google Analytics.
2 years and 2 hours
Used to moderate calls to the Google Analytics service.
IDE, DSID, _ct_rmm
These cookies are managed by DoubleClick, an advertising platform we use to display adverts. They help us identify which visitors to our website have seen or clicked one of our adverts.
2 years from set/update
Stores whether the user has accepted the cookie message or not.
Used for authenticating a user's session after logging in. Closes when you exit the browser.
End of session
Tells our infrastructure which server to handle the request.
End of session
A binary flag which stores whether a user is logged in or not.
End of session
ai_session and ai_user
Tracks users as they navigate the website predominately for infrastructure performance insights.
Identify individual clients behind a shared IP address and apply security settings on a per-client basis
14. MANAGING COOKIES
1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:(a)https://support.google.com/chrome/answer/95647?hl=en (Chrome);(b)https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);(c)http://www.opera.com/help/tutorials/security/cookies/ (Opera);(d)https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);(e)https://support.apple.com/kb/PH21411 (Safari); and(f)https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
2. Blocking all cookies will have a negative impact upon the usability of many websites.
3. If you block cookies, you will not be able to use all the features on our website.
DATA PROTECTION REGISTRATION
4. We are registered as a data controller with the UK Information Commissioner's Office.